Shipping policy
SHIPPING POLICY
Last updated: July 4, 2026
1. ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
2. SHIPPING DESTINATIONS & RATES
We ship to the following countries. All orders qualify for free standard shipping with no minimum order value required.
| Country | Free Shipping | Delivery Time | Fast Shipping | Delivery Time |
|---|---|---|---|---|
| 🇩🇪 Germany | Free | 4–9 business days | $5.00 | 4–7 business days |
| 🇦🇺 Australia | Free | 8–12 business days | $10.00 | 8–10 business days |
| 🇬🇧 United Kingdom | Free | 5–10 business days | $10.00 | 5–8 business days |
| 🇫🇷 France | Free | 7–11 business days | $10.00 | 7–9 business days |
| 🇮🇪 Ireland | Free | 6–9 business days | $5.00 | 6–7 business days |
| 🇮🇹 Italy | Free | 8–10 business days | $10.00 | 7–8 business days |
| 🇺🇸 United States | Free | 5–9 business days | $10.00 | 5–7 business days |
3. ORDER TRACKING
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to update. If you have not received tracking details within 5 business days, contact us at support@rainora.co.
4. CUSTOMS, DUTIES & TAXES
RAINORA is not responsible for any customs fees, import duties, or taxes applied by your country's customs authority. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping rates. We recommend contacting your local customs office for more information before placing your order.
5. LOST, STOLEN, OR DAMAGED PACKAGES
5.1 Lost Packages If your order has not arrived within the estimated delivery window, please check your tracking information first. If the tracking shows the package as delivered but you have not received it, please check with neighbors and your local post office before contacting us. For confirmed lost packages, contact us at support@rainora.co within 30 days of the estimated delivery date.
5.2 Damaged Packages If your order arrives damaged, please photograph the packaging and items and contact us at support@rainora.co within 7 days of delivery.
5.3 Stolen Packages RAINORA is not responsible for packages stolen after confirmed delivery. We recommend ensuring a secure delivery location.
6. INCORRECT SHIPPING ADDRESS
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at support@rainora.co — we will try to correct it before dispatch but cannot guarantee changes once the order is processed.
7. CONTACT US
RAINORA Ohio, United States, 43020 Email: support@rainora.co Phone: +1 (530) 588-0166
This Shipping Policy was last updated on July 4, 2026.