Terms of service

RAINORA TERMS OF SERVICE

Last Updated: 17.05.2026

1. Parties and Scope

These Terms of Service govern the use of the Rainora website and services between Rainora and all users accessing or using the platform.

By visiting the website, creating an account, or placing an order, users are deemed to have accepted these Terms.

2. Service Description

Rainora operates as an e-commerce platform providing product sales, order management, payment processing, and delivery services.

Services may be provided directly by Rainora or through authorized third-party partners, including logistics and fulfillment providers.

3. User Obligations

Users agree to:

Provide accurate, complete, and up-to-date information
Comply with applicable laws and regulations
Maintain the security of their account credentials
Refrain from abusing the payment or ordering systems
Avoid fraudulent, misleading, or abusive activities
Respect the rights of third parties

Users are fully responsible for any issues arising from incorrect or outdated information.

4. Order Processing

Orders are processed only after successful payment confirmation.

Rainora reserves the right to reject, suspend, or cancel any order in the following cases:

Suspicious or fraudulent activity
Stock or system errors
Pricing errors or technical mistakes
Operational or logistical issues
Abuse or misuse of the platform

Users may be notified where applicable.

5. Pricing and Payment

All prices are displayed in Turkish Lira (TRY) unless otherwise stated.

Rainora reserves the right to modify prices without prior notice. However, confirmed orders will be honored at the price at the time of purchase.

Payments are processed through secure third-party payment providers.

Rainora does not store or directly access full payment card details.

6. Shipping and Delivery

Delivery times may vary depending on product type, location, logistics partners, and operational conditions.

Estimated delivery times are shown during checkout or on product pages.

Delays may occur due to:

Courier or logistics congestion
Regional distribution issues
Public holidays
Force majeure events
Technical or operational disruptions

Rainora ensures operational tracking but does not guarantee exact delivery dates.

7. Returns and Refunds

Returns and refunds are governed by the separately published “Return & Refund Policy,” which forms an integral part of these Terms.

8. Limitation of Liability

Rainora shall not be held directly or indirectly liable for:

Delays caused by shipping carriers
Incorrect or incomplete address information provided by users
User-induced product damage
Bank or payment provider delays
Internet, system, or infrastructure outages
Force majeure events including natural disasters, war, strikes, or cyberattacks

Nothing in this section excludes mandatory consumer rights under applicable law.

9. Product Information and Representation

Product images and descriptions are provided as accurately as possible.

However, minor variations in color, appearance, or detail may occur due to:

Screen settings
Lighting conditions
Manufacturing tolerances
Technical limitations

Such differences do not constitute a product defect.

10. Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

Any activity conducted through a user account is presumed to have been performed by the account holder unless proven otherwise.

11. Intellectual Property Rights

All content on the Rainora platform, including but not limited to brand name, logo, designs, images, text, and visual materials, is protected under applicable intellectual property laws.

Such content may not be:

Copied
Reproduced
Distributed
Used for commercial purposes

without prior written authorization from Rainora.

12. Service Modifications

Rainora reserves the right to modify website content, pricing, products, campaigns, and these Terms at any time due to legal, technical, or operational requirements.

Updated Terms become effective upon publication on the website.