Privacy policy

RAINORA PRIVACY & SECURITY POLICY

Last Updated: 17.05.2026

1. Purpose and Data Protection Commitment

Rainora is committed to protecting the privacy and security of its users’ personal data as a fundamental responsibility.

This Privacy Policy explains what data is collected, how it is processed, for what purposes it is used, with whom it may be shared, and how it is protected.

Personal data is never sold, rented, or used for unauthorized commercial purposes.

2. Personal Data Collected

In order to provide services, Rainora may collect the following information:

Full name
Shipping and billing address
Phone number
Email address
Order and transaction details
Technical payment-related processing data
IP address, browser information, and session logs

Important Notice:
Rainora does not store, process, or directly access credit/debit card information. All payment transactions are handled securely by third-party payment providers.

3. Purpose of Data Processing

Collected personal data is processed for the following purposes:

Processing and fulfilling orders
Providing customer support services
Managing shipping and order notifications
Preventing fraud, abuse, and security violations
Complying with legal obligations
Sending marketing and informational communications (only with explicit consent)
Improving service quality and system security

4. Payment Security

Rainora applies industry-standard security measures in payment processing.

All data transmissions are protected using SSL/TLS encryption
Payment card data is not stored on Rainora systems
Payments are processed through secure third-party payment infrastructure
Payment providers only access the minimum required data for transaction completion

5. Data Sharing with Third Parties

User data may be shared only to the extent necessary for service delivery with:

Shipping and logistics providers
Payment service providers
Hosting and technical infrastructure providers
Authorized public authorities, when legally required

Except for these cases, user data is not shared with third parties for commercial purposes.

6. Data Security Measures

Rainora implements appropriate technical and organizational security measures to protect user data, including:

SSL/TLS encryption technologies
Secure server infrastructure
Role-based access control
Regular security monitoring and audits
System log tracking
Unauthorized access detection mechanisms

Despite these measures, no digital system can guarantee absolute security.

7. Cookies

Rainora’s website may use cookies to improve user experience and ensure proper functionality.

Cookies may be used for:

Shopping cart and session management
Remembering user preferences
Website performance and traffic analysis
Security and fraud prevention

Users may manage or disable cookies through their browser settings.

8. User Rights under Applicable Data Protection Laws (KVKK)

Under the applicable data protection legislation, users have the right to:

Learn whether their personal data is processed
Request access to their personal data
Request correction of inaccurate or incomplete data
Request deletion or anonymization of data
Object to data processing activities
Request compensation in case of unlawful processing

Rainora evaluates and responds to such requests within legally required timeframes.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve potential disputes.

Once the retention period expires, data is securely deleted, destroyed, or anonymized.