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PRIVACY POLICY

Last updated: July 4, 2026

1. INTRODUCTION

Welcome to RAINORA ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Data You Provide to Us

When you register on our site, place an order, subscribe to our newsletter, or fill out a form, you may be asked to enter:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit/debit card details, billing address)
  • Date of birth (where applicable)
  • Username and password

2.2 Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This data may include:

  • Your device's Internet Protocol (IP) address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Time spent on each page
  • Referring site details
  • Operating system and device information
  • Cookie identifiers
  • Mobile device identifiers

2.3 Transaction Data

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

  • Your name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number

We refer to this information as "Order Information."

2.4 Information from Third Parties

We may receive information about you from third parties such as:

  • Social media platforms (if you connect your account)
  • Analytics providers
  • Advertising partners
  • Payment processors
  • Shipping and logistics partners

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. When you access our site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of our site.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Allow the website to remember choices you make
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements

3. HOW WE USE YOUR INFORMATION

We use the information we collect in the following ways:

3.1 To Process Transactions

  • To process and fulfill your orders
  • To send you order confirmations and updates
  • To process payments and prevent fraudulent transactions
  • To arrange delivery of products

3.2 To Communicate With You

  • To respond to your inquiries and customer service requests
  • To send you administrative information, such as changes to our terms, conditions, and policies
  • To send you marketing and promotional communications (with your consent)
  • To send you newsletters and updates about our products

3.3 To Improve Our Services

  • To understand how our customers use our website and services
  • To monitor and analyze usage and trends to improve your experience
  • To develop new products, services, features, and functionality
  • To personalize your experience on our website

3.4 For Legal and Security Purposes

  • To comply with applicable laws and regulations
  • To enforce our terms and conditions
  • To protect against fraudulent, unauthorized, or illegal activity
  • To maintain the security and integrity of our website

3.5 For Business Operations

  • To send you information about products and services of third parties that may be of interest to you (with your consent)
  • To facilitate account creation and login processes
  • To manage our business operations

4. SHARING YOUR INFORMATION

We may share your information in the following situations:

4.1 Service Providers We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processing (e.g., Shopify Payments, Stripe, PayPal)
  • Order fulfillment and shipping (e.g., FedEx, UPS, DHL, USPS)
  • Email delivery services
  • Customer support tools
  • Analytics providers (e.g., Google Analytics)
  • Marketing and advertising partners

4.2 Business Transfers We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Legal Requirements We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4.4 Vital Interests and Legal Rights We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

4.5 With Your Consent We may disclose your personal information for any other purpose with your consent.

4.6 Aggregated or Anonymized Data We may share aggregated or anonymized information, which cannot reasonably be used to identify you, with third parties for marketing, advertising, research, or similar purposes.

5. INTERNATIONAL DATA TRANSFERS

Our servers are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States and other countries.

These countries may not have the same data protection laws as the country in which you initially provided the information. However, we will take measures to ensure that your privacy rights continue to be protected.

If you are located in the European Economic Area (EEA) or United Kingdom, we ensure that any transfer of your personal data to countries outside the EEA or UK is subject to appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

We ship to and serve customers in Australia, Germany, France, the United Kingdom, Ireland, Italy, and the United States. If you are located in any of these countries, your data may be transferred internationally as described above.

6. DATA RETENTION

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Typical retention periods:

  • Account information: Retained for the duration of your account plus 3 years
  • Transaction records: Retained for 7 years for tax and legal compliance
  • Marketing data: Retained until you unsubscribe or withdraw consent
  • Website usage data: Retained for up to 2 years

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

  • Right to Access: You have the right to request copies of your personal data
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

7.2 Rights for EEA and UK Residents (GDPR)

If you are a resident of the European Economic Area or the United Kingdom, you have specific rights under the General Data Protection Regulation (GDPR) and UK GDPR:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision-making and profiling

To exercise these rights, please contact us at support@rainora.co. We will respond to your request within 30 days.

7.3 Rights for California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information held by businesses
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, please contact us at support@rainora.co.

7.4 Rights for Australian Residents

If you are located in Australia, you have rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access and correct your personal information. To make a request, please contact us at support@rainora.co.

8. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

9. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at support@rainora.co. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

11. EMAIL MARKETING

With your permission, we may send you emails about our store, new products, and other updates. You may opt out of receiving marketing emails from us at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email
  • Contacting us directly at support@rainora.co

Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders and account.

12. COOKIES POLICY

12.1 What Are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

12.2 How We Use Cookies We use cookies to:

  • Keep you signed in to your account
  • Remember items in your shopping cart
  • Understand how you use our website
  • Personalize your experience
  • Deliver relevant advertisements

12.3 Managing Cookies You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

12.4 Third-Party Cookies In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and deliver advertisements on and through the website.

13. DO NOT TRACK SIGNALS

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

14. PAYMENT INFORMATION

We use third-party payment processors to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, whose use of your personal information is governed by their privacy policy.

Our payment processors comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

15. SHOPIFY

Our store is built on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

For more information on how Shopify uses your personal information, please visit their Privacy Policy at: https://www.shopify.com/legal/privacy

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our website after any modification to this Privacy Policy will constitute your acceptance of such modification.

17. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

RAINORA Ohio, United States, 43020 Email: support@rainora.co Phone: +1 (530) 588-0166

For privacy-related requests or complaints, please email us at: support@rainora.co

We will respond to all requests, inquiries, and concerns within 30 days.

This Privacy Policy was last updated on July 4, 2026.