Contact information

RAINORA CONTACT & CUSTOMER SUPPORT POLICY

Last Updated: 17.05.2026

1. Purpose

This policy is designed to ensure that Rainora customers can communicate efficiently, transparently, and accurately regarding orders, deliveries, returns, payments, and general support processes.

Rainora considers customer communication a core part of its service quality.

2. Communication Channels

Customers may contact Rainora through the following official communication channels:

Email: support@rainora.co / help@rainora.co
Phone: +90 530 588 01 66

These channels are used for the following matters:

Order support
Shipping and delivery processes
Return and exchange requests
Payment and billing issues
Product information
General customer support

3. Response Times

Email inquiries are generally responded to within 24–48 hours.

Response times may be extended during peak seasons, promotional periods, or official holidays.

For urgent operational matters, phone support may be preferred.

All response times are estimates and not guaranteed service levels.

4. Support Availability

Customer support services are available during designated working hours.

Delays may occur during weekends, public holidays, or high-volume operational periods.

5. Scope of Support

The Rainora support team assists with the following:

Order status inquiries
Shipment tracking support
Return and exchange processes
Payment and invoicing questions
Product information
Technical or operational support requests
General customer assistance

6. Priority Support Cases

The following cases are treated with higher priority whenever possible:

Damaged items upon delivery
Incorrect items shipped
Missing items in orders
Critical delivery issues
Payment processing problems

7. Responsibility for Contact Information

Customers are responsible for providing accurate, up-to-date, and accessible contact information.

Rainora is not responsible for delays or communication issues caused by incorrect or incomplete contact details.

8. Abuse and Misuse of Support System

In cases of spam, threats, harassment, malicious requests, system abuse, or any behavior that compromises staff safety, Rainora reserves the right to restrict or terminate support services.

Legal action may be taken when necessary.