Shipping policy

RAINORA SHIPPING POLICY

Last Updated: May 2026

1. Shipping Regions

Rainora currently ships to selected international markets, including:

  • United States
  • United Kingdom

Additional countries may be added as logistics capabilities expand.

2. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Processing times may be extended during high-demand periods, promotional campaigns, holidays, or supplier-related delays.

3. Estimated Delivery Times

After processing, estimated delivery times are:

  • United States: 7–12 business days
  • United Kingdom: 7–12 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to customs inspections, local carrier operations, weather conditions, public holidays, or other external factors beyond Rainora’s control.

4. Shipping Rates

Standard Shipping

€4.95

Free Shipping

Orders above €60 qualify for free standard shipping.

Rainora reserves the right to modify shipping rates and free shipping thresholds during promotional periods or operational updates.

5. Tracking Information

Once an order has been shipped, customers will receive a confirmation email containing tracking details.

Tracking information may take several business days to become active in carrier systems.

6. Delays

While Rainora works with logistics partners to ensure timely delivery, exact delivery dates cannot be guaranteed.

Delays may occur due to:

  • Customs processing
  • Carrier disruptions
  • Weather conditions
  • Peak seasonal demand
  • International logistics constraints

7. Incorrect Shipping Information

Customers are fully responsible for providing accurate and complete shipping details at checkout.

Rainora is not responsible for:

  • Delayed deliveries
  • Failed deliveries
  • Lost packages

resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages

If a package appears lost or arrives damaged, customers must contact Rainora support as soon as possible.

Each case will be individually reviewed with the relevant logistics and fulfillment partners before a resolution is determined.

Possible resolutions may include:

  • Replacement shipment
  • Investigation with carrier
  • Partial or full refund (case-dependent)

9. Contact Information